How does HelloLobby learn my website?
You paste your URL and click Crawl Website. HelloLobby automatically reads every page — services, pricing, FAQs, team bios, contact info — and uses that content to answer visitor questions accurately. No manual training required.
What's the difference between chat and voice mode?
Chat mode is the widget on your website — visitors type and the AI responds. Voice mode handles inbound phone calls with the same AI intelligence. The Pro plan includes both. Together they cover every channel a customer might use to reach you.
Do my clients need a Google account for bookings?
No — visitors book through the chat widget without needing any account. On your end, you connect your Google Calendar once (free Gmail works, no Workspace needed) and bookings appear there automatically.
Does it really speak Spanish?
Yes, natively. You can set Spanish as your default language or enable automatic detection. HelloLobby holds full natural conversations in Spanish — not a machine translation of English responses. English and Spanish are both first-class.
How do I install it on my website?
Copy one JavaScript snippet from your dashboard and paste it before the closing body tag of your site. Works on any platform — WordPress, Wix, Squarespace, Shopify, custom HTML. Takes about two minutes.
What happens if it can't answer something?
HelloLobby routes the visitor to the most relevant page on your site, or captures their contact details so you can follow up. You can also set a transfer phone number — if someone asks to speak to a human, the call transfers automatically.
Is my data secure?
Yes. Your website content and conversation data are stored securely. We never share your data with third parties or use it to train models for other businesses. Each organization's data is fully isolated.
Can I cancel anytime?
Yes — no contracts, no lock-in. Cancel from your dashboard at any time. Your 14-day free trial doesn't require a credit card, so there's no risk to trying it with your own website.